Returns and Refunds Policy

PAYMENTS
We want you to use the payment method that is most convenient for you, so we offer the following options:

PAYPAL: Convenient, fast, and above all, secure. Remember that the shipment will be sent to the address you provide on your PayPal account. If it’s a different address, contact us for more information.

BANK TRANSFER: When you select bank transfer, you will see our account details. If any issues arise, you can contact us at Info@hispanolures.com or pedidos@hispanolures.com.

CARD: Through our secure CAIXA payment gateway.

BIZUM: Simplify your purchases with our Bizum payment gateway by CAIXA.

Prices include VAT.

SHIPPING
Shipping costs are €10 within mainland Spain and will be added to the total amount at the time of payment.

FOR PURCHASES OVER €150, SHIPPING IS FREE.

For shipments to the Balearic Islands, as well as Europe and international destinations, please contact us at info@hispanolures.com.

Products start being prepared as soon as payment is received.

The delivery time depends on the date of purchase. Generally, shipments are made 1-2 business days after the purchase. The delivery time of the courier service is 24 hours.

Please calculate your days carefully to ensure everything arrives on time!

Although we actively ensure that everything arrives on time, we cannot be held responsible for delays that may arise from the courier service if they cannot find you or if you have provided an incorrect address. Please note that if delivery is not completed after two attempts, any issues that arise with the goods due to this delay are not covered under our free replacement service for damage caused during shipping. We will help you resolve it, but a budget will be required.

RETURNS
We do our work with great care and attention to detail, and we prepare the shipment to arrive in perfect condition.

Before purchasing, make sure the product meets your expectations, as we only accept returns in the case of defects.

Upon receiving our package, please check that everything is correct and send a photo within 24 hours if there is any damage.

To make a return, products must not have been used or tampered with. In the case of an incorrect, damaged, or defective product, we will handle the replacement. The claim must be made within 24 hours of receiving the package, including a photo of the external box and the inside showing the defects or damages.

We do not accept returns if you simply don’t like the product. In these cases, we adhere to Article 103, Section C of the Spanish Royal Legislative Decree of the Consumer Law 1/2007, which states:

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO CONTRACTS FOR THE SUPPLY OF GOODS MADE TO THE CONSUMER’S SPECIFICATIONS OR CLEARLY CUSTOMIZED.

CONTACT
For any questions or clarifications, you can contact us via email at info@hispanolures.com or pedidos@hispanolures.com